Customers have a right to return any goods which are faulty in nature. The following conditions apply to any return of goods.

  • Where goods are being returned due to a fault they must not be damaged any further.
  • Proof of purchase must be provided for any return of goods.
  • Where a return is due to a fault, damage or shipping mistake (addressed incorrectly), customers will have 7 days from the date of receipt of goods to contact Simms Jones Ltd.

If the product is unsuitable you may exchange it providing:

The goods deemed unsuitable are in original condition and are not opened or damaged in any way.

Delivery Costs for Returns:

Any delivery costs to do with the exchange of goods must be taken care of by the customer, including return delivery to the customer.

If a return is due to a shipping mistake (addressed incorrectly), fault or product damage (not including shipping damage), then the costs will be incurred by Simms Jones Ltd. Any costs paid for by the customer in this case will be refunded upon receipt of a suitable invoice/receipt showing delivery costs. Any costs incurred by a customer and to be refunded by Simms Jones Ltd must be reasonably defined as costs that would normally be expected to be paid to return goods using readily available postage/freight services.


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